Housekeeping Manager - C. Baldwin, Curio Collection by Hilton

Operations Manager

Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways, celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square feet of meeting space, a hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doit's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Join us at the beautiful C. Baldwin Hotel, Curio Collection by Hilton, as a Operations Manager and play a key role in maintaining the highest standards of cleanliness and guest satisfaction. We are seeking a skilled professional with a minimum of 1 year of housekeeping experience and at least 2 years of leadership experience. If you are passionate about ensuring our guests experience the epitome of luxury and comfort, we invite you to apply. Housekeeping experience is preferred.

Responsibilities

• Support the Housekeeping Director in overseeing the daily operations of the operations department.
• Assist in managing and leading a team of housekeeping staff, ensuring adherence to Hilton brand standards.
• Help ensure monthly department meetings and daily huddles are conducted.
• Assist with planning of staff events and take initiative in employee recognition.
• Help create a warm and welcoming environment for all, but especially our Heart of House staff!
• Collaborate with the Housekeeping Manager to establish and implement efficient cleaning processes and procedures.
• Conduct regular inspections to maintain quality control, identify areas for improvement, and take corrective actions.
• Assist with housekeeping inventory management, ordering supplies, and monitoring cost control.
• Coordinate with other hotel departments to meet guest needs and exceed their expectations.
• Participate in training and mentoring of housekeeping staff to foster their professional growth and development.
• Handle guest inquiries and requests related to housekeeping services with efficiency and courtesy.
• Assist in addressing and resolving guest concerns and issues promptly.
• Ensure strict compliance with all safety and sanitation regulations.
• Additional duties on an as-needed basis

Qualifications

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits