Front Office Manager

Job Details

Glenmark Hotel - Glendale CA

Full Time

$65000.00 - $70000.00 Salary / year

Any

Management

Description

POSITION PURPOSE

Oversee the daily operations of the Front Desk Department and Guest Service areas. Ensure that front desk and communications meet resort standards for maximum guest satisfaction. Act as the main contact for guests and other resort departments.

ESSENTIAL RESPONSIBILITIES

• Manage all Front Office operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
• Anticipate guest needs respond promptly and acknowledge all guests always maintaining positive guest relations.
• Ensure efficient guest registration check out and telephone service.
• Ensure that all staff duties are completed in accordance with established policy and procedure i.e. proper public relations techniques are utilized guest requests are handled both courteously and professionally guests are helped in a timely manner and the proper greetings are used guests are handled correctly and efficiently guest complaints and problems are handled in a courteous and professional manner.
• Stablish up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Maintain standards of guest services and a consistent positive guest experience. Resolve guest issues and concerns to guest satisfaction.
• Monitor and respond to Guest Satisfaction Surveys and guest comments via third party sites comments card etc.
• Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered blocked properly and other departments are notified of room assignment.
• Review the daily room availability and status of departures on a daily basis. Relay all pertinent information to the rest of the staff.
• Ensure proper staffing levels based on resort demand and all necessary reports and forms are completed daily.
• Recruit interview and train team members
• Arrange provide and supervise training of new staff members to include familiarization of property standard operating procedures and policies. Cross-train staff members in all positions within their area of responsibility and all types of equipment to perform their duties in addition to successful implementation and follow-up checklists. Ensure that all staff members are retrained as needed.
• Attend hotel operational meetings rooms departmental meetings and staff member related events. Hold interdepartmental daily stand-up meetings and obtain staff member sign off.
• Serve as a role model to all staff members adhering closely to policies and procedures practicing the highest standards of performance. Set the highest possible example in conduct temperament punctuality and standards of work.
• Be familiar with all company policies and benefits.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel :

PHYSICAL DEMANDS

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities :

EDUCATION

EXPERIENCE

LICENSES OR CERTIFICATIONS

Ability to provide and maintain a valid drivers license as the position may require the operation of motorized and electric vehicles.

EXEMPT POSITION

Exempt Staff Members are not covered by the overtime provisions and do not receive overtime pay. Exempt Staff members are paid a fixed salary that is intended to cover all the compensation to which they are entitled.

GROOMING

All Staff Members must maintain a neat clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality from time to time is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action up to and including termination of employment. Upon employment all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action up to and including termination of employment. Due to the cyclical nature of the hospitality industry staff members may be required to work varying schedules to reflect the business needs of the addition attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Required Experience :

IC

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65000 - 70000