Server-Good Times Café (Part Time)

The Server - Good Times Café is responsible for providing exceptional guest service through the timely and accurate taking and delivery of food and beverage orders. This position ensures a positive dining experience by utilizing proper serving techniques, communicating effectively with the kitchen team, and maintaining a clean and well-stocked work area.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Greets guests promptly, introduces self, and provides menu guidance including beverage and appetizer recommendations.
• Maintains a thorough knowledge of menu offerings, including ingredients, preparation methods, and presentation standards.
• Takes accurate food and beverage orders, inputs them into the POS system efficiently, and ensures timely delivery.
• Delivers food and beverages using proper serving techniques, ensuring accuracy, quality, and presentation meet service standards.
• Conducts regular table check-backs to ensure guest satisfaction and addresses questions, concerns, or special requests promptly and professionally.
• Presents, delivers, and retrieves guest checks; processes payments, applies discounts or comps, and returns accurate change.
• Coordinates with kitchen and support staff to ensure orders are prepared and delivered accurately and in a timely manner.
• Busses, cleans, and resets tables efficiently to maintain a clean, organized, and guest-ready dining area.
• Maintains cleanliness and organization of workstation and dining areas throughout each shift.
• Prepares and restocks service items such as condiments, utensils, napkins, coffee, and beverages to ensure continuous service readiness.
• Accurately signs in / out at the beginning and end of each shift and completes all required shift documentation.
• Participates in pre-shift meetings and completes assigned side work and cleaning duties.
• Adheres to all departmental cash handling, safety, health, and sanitation procedures.
• Provides courteous farewells and encourages return visits to enhance guest loyalty.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned to support department operations and guest satisfaction.

SUPERVISORY RESPONSIBILITIES :

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS :

EDUCATION and / or EXPERIENCE :

LICENSES, CERTIFICATES, REGISTRATIONS :

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS :

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

WORK ENVIRONMENT :

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS :

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE :

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.