Multimedia and User Services Specialist, School of Nursing

Multimedia and User Services Specialist, School of Nursing

Duke University School of Nursing seeks a highly skilled Multimedia and User Services Specialist to join our innovative team. This role is critical in supporting our distance education programs and ensuring faculty and students have access to high-quality media and audio-visual resources. You will manage multimedia studio operations, assist faculty with recordings, and provide technical expertise for classroom and conference room AV systems.

Work Arrangement : On-Site

Requisition Number : 263592

Regular or Temporary : Regular

Location : Durham, NC 27710

Duke University School of Nursing is a national leader in preparing nurse clinicians, scholars, and innovators.

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Responsibilities and Qualifications :

Advanced AV Services : Set up, operate, and troubleshoot audio-video distribution systems for distance education programs. Maintain multimedia recording studio operations, including scheduling, maintenance, and user assistance.

Video Production Leadership : Plan, shoot, and edit video productions for educational, clinical, and research purposes. Oversee contractors and ensure all deliverables meet organizational quality standards.

Technology Implementation : Serve as lead implementer for AV systems in classrooms and conference rooms. Configure and maintain AV hardware and software.

Software Administration : Manage all software related to distance education programs, ensuring smooth operation and integration.

Teleconferencing Support : Set up, monitor, and troubleshoot web-based teleconferencing systems for live sessions.

Customer Engagement : Provide responsive technical support for classrooms and remote sites; monitor SON-IT support line and ticket system to ensure timely resolution.

Security Compliance : Develop and maintain System Security, Business Continuity, and Disaster Recovery Plans. Validate access controls and audit logs for HIPAA compliance.

Collaboration : Work with University departments (OIT, DHTS) to align educational media services with enterprise standards.

Reporting : Prepare monthly status reports detailing progress on all job expectations.

Education : Bachelor’s degree in Educational Media, Instructional Design, or related field (Master’s preferred).

Experience : Minimum one year in an AV academic environment or equivalent combination of education and experience.

Skills : Video production, AV media programs, desktop / mobile recording, editing, and conversion.

Preferred Qualifications

Experience with Extron and Crestron systems.

Advanced video production and project management skills.

Other Requirements

Onsite position.

Occasional backup support for remote sites.

Must adhere to Duke Medicine security and compliance standards.

Job Code : 00001013 MULTIMEDIA AND USER SERVICES SPECIALIST

Job Level : 12

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Essential Physical Job Functions :

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market : Durham

Nearest Secondary Market : Raleigh

Anticipated Pay Range :

Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $104,550.00.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at

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