Director, SAP CRM, Utilities

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice.

Responsibilities:

• Develop and execute a comprehensive CRM strategy that aligns with the client's business goals and enhances customer experience
• Oversee the implementation, configuration, and maintenance of SAP CRM solutions, with a strong focus on SAP Service Cloud v2
• Lead, mentor, and develop a high-performing team of SAP CRM professionals
• Analyze current CRM processes and identify opportunities for improvement and optimization to increase efficiency and effectiveness
• Work closely with other department heads, including IT, sales, and customer service, to ensure seamless integration and alignment of CRM strategies
• Manage all aspects of SAP CRM projects, including budgeting, resource allocation, and timeline management; liaise with external partners and vendors to ensure the successful implementation and support of CRM systems; ensure all CRM activities adhere to industry regulations and data privacy standards
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  
  

Qualifications:

• Minimum eight years of recent experience in a senior leadership role within the SAP CRM space
• Bachelor's degree from an accredited college or university in information technology, business administration, or a related field
• Proven experience with SAP for Utilities (IS-U) and hands-on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA required
• Strong understanding of the utilities industry and its specific business processes; experience with Agile methodologies
• Excellent leadership, communication, and interpersonal skills with demonstrated ability to manage large-scale projects and lead cross-functional teams
• Experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M132_2_25
California Salary Range: $175100 - $279200
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.