Banking Call Center Representative

Banking Call Center Representative

ID

2026-52875

Category

Customer Service / Support

Location : Address

13700 Oakland Avenue

Posting Location : City

Highland Park

Posting Location : State / Province

MI

Posting Location : Country

US

Location : Postal Code

48203

Position Type

Full-Time

Remote

No

Overview

$20.00 / hr | Onsite Call Center Representative | 7 : 00am-3 : 30pm

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You'll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply

Responsibilities

What You'll Do

Answer inbound customer service calls and messages

Assist with :

Credit card and consumer loan questions

Fraud-related inquiries and authorizations

Checking, savings, and CD account maintenance

Help members recover online credentials

Complete account updates (authorized users, balance transfers, IRA changes)

Document interactions clearly and accurately

Escalate issues when needed and follow established procedures

Meet service level, quality, and attendance expectations

Qualifications

What We're Looking For

1 year of customer service experience required : banking, financial services, call center, insurance, or fraud experience a plus

Call center experience preferred but not required

High School Diploma or GED

Strong verbal and written communication skills

Comfortable handling difficult conversations professionally

Ability to multitask in multiple computer systems

Typing speed : 20 WPM with 90% accuracy

Reliable attendance and willingness to work scheduled shifts

Basic computer and troubleshooting skills

Pay Range

USD $20.00 - USD $20.00 / Hr.