Service Coordinator

Role Description

We are seeking a dedicated Service Coordinator to join our Early Intervention Program. The Service Coordinator is responsible for working directly with families of children (ages 0–3) who have developmental delays or disabilities. In this role, you will facilitate the coordination of evaluations, services, and resources while ensuring compliance with New York State Early Intervention Program regulations. You will be a key liaison between families, service providers, and public agencies, helping to guide each child’s developmental journey with care and efficiency. This position can be in-person or hybrid.

Key Responsibilities:

• Serve as the primary point of contact for families throughout their time in the Early Intervention Program
• Coordinate multidisciplinary evaluations and facilitate timely development of Individualized Family Service Plans (IFSPs)
• Assist families in accessing appropriate services and community supports
• Ensure services begin promptly and are delivered according to the IFSP
• Monitor service delivery, document outcomes, and update IFSPs as needed
• Maintain accurate and timely records in EIHub and internal systems
• Communicate regularly with families, service providers, and administrative staff
• Ensure compliance with all NYSDOH regulations and timelines
• Support families in transition planning as children age out of Early Intervention

Required Qualifications:

• Bachelor’s degree required in a health, human services, early childhood education, or related field
• Experience in service coordination, early childhood education, or case management preferred
• Must complete the Introductory Service Coordination Training (or be willing to complete upon hire)
• Strong organizational, communication, and interpersonal skills
• Familiarity with EIHub or similar systems is a plus
• Bilingual candidates strongly encouraged to apply (especially Mandarin, Spanish, Cantonese, or Russian)

Benefits:

• Health insurance (with Dental and Vision)
• 401(k) with employer contributions
• Paid time off, including vacation days and holiday pay
• Comprehensive training and onboarding
• Career development support, including tuition reimbursement and continuing education opportunities
• Supportive and mission-driven work environment

Company Description

Happy Dragon is one of New York City's most trusted providers of comprehensive child development services, with over 30 years of experience. We offer licensed childcare programs for infants, toddlers, and preschoolers, as well as Early Intervention services for children ages birth to three and CPSE services for children ages three to five. Our multidisciplinary team collaborates closely with families and communities to ensure culturally responsive care. At Happy Dragon, we empower families and support children's development to help build stronger, brighter futures.