Client Care Manager

JOB DESCRIPTION

Are you interested in joining the #1 home care company in the world? Still haven't found a job with the company culture you've been looking for. Are you passionate about making a difference?

We are looking for a Client Care Manager with a great personality, strong listening skills, and the ability to multitask to manage daily calls with families in search of a trustworthy and meaningful solution for the needs of their aging loved one.

In this role you will oversee and coordinate the entire experience of our clients - from the first meeting to managing their care in the home daily.

The ideal candidate is a strong team player with leadership abilities that has an interest in health care and working with the aging adult population. With Home Instead's continued growth there is opportunity to learn and advance.

POSITION DETAILS

• Five days per week, 40 hours per week
• Conduct calls with families and aging adults who inquire about our service (inbound calls)
• Coordinate initial meetings with families and our field staff
• Oversee the complete cycle of the client experience
• Manage the Client's care plan, oversee the Professional Care Professionals, and ensure excellent service experience
• Assist company's marketing and quality care field teams as needed

POSITION QUALIFICATIONS

• Strong Computer and Technology Skills preferred (Microsoft Suite and willingness/ability to learn internal systems)
• Strong Team Player, willing to pitch in where needed
• Excellent oral and written communication skills as well as ability to listen effectively
• Effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Leadership Abilities – this position has room to grow
• Willingness to provide personal care services in the event of an emergency
• Able to complete a criminal background, MVR, drug screen & reference checks
• Experience in consultative sales (preferred)
• Knowledge of long-term care options such as home care, assisted living, hospice, or skilled nursing (preferred)
• Must have a valid driver's license and clean driving record

COMPANY DESCRIPTION

Home Instead is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,200 independently owned and operated franchises in over 12 countries. Non-medical services include companionship, meal preparation, medication reminders, light housekeeping, incidental transportation and personal care. Our services are performed by screened, trained and bonded employees for as little as a few hours a day up to 24 hours a day, 7 days a week.