Assistant Manager

Job Description

Job Description

Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include :

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Generous total paid time off, and more!

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and how you can make a difference as a part of our growing Retail Banking team!

About the Job :

The Assistant Manager, based out of our new Springfield Banking Center, works in conjunction with the Retail Banking Officer to ensure that the Banking Center is functioning at the highest level possible, including sales performance, managing customer growth and retention, oversight of the end-to-end customer experience, and operational practices. This role assists the Retail Banking Officer in supporting all staff development efforts, including coaching and training sustainment. Additionally, the Assistant Manager contributes to the Bank’s overall goals and initiatives through individual participation in sales activities, calling programs, community engagement and delivery of tailored service to each customer by ensuring financial needs and goals are met.

The pay range for this position is $48 ,000 to $63,000.

This position is Full Time, 38 hours weekly.

Essential Duties and Responsibilities (Other Duties May be Assigned) :

Knowledge and Skills

It is required that candidates for this role are bilingual, with the ability to speak Spanish fluently.

It is required that the employee in this position can work both independently and as part of team. This role requires an employee to understand federal, state and local laws and regulations and then practically apply this information by using sound judgement to make decisions in the best interest of the Bank and the customer. This employee should have strong customer service and negotiation skills, as well as the strong ability to communicate with others through spoken and / or written word. This role requires employees to maintain confidentiality, act with tact and diplomacy and maintain a professional dress and demeanor.

This position requires basic knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word.

Education and Work Experience

A High School diploma or equivalent is required; an Associate’s degree or equivalent banking experience is preferred. A minimum of three years’ experience in a banking environment is required. At least one year of coaching and supervising others is preferred.

The ability to acquire and maintain a Notary Public license is required, as well as lending origination skills and the ability to maintain active registration with the Nationwide Mortgage Licensing System.

Working Conditions / Physical Requirements

This position is in a general Retail Banking Center environment and may require prolonged periods of standing and looking at a computer screen. Minimal physical effort is required but could include : repetitive motion of wrists and fingers; reaching over the counter; talking and hearing; and the ability to lift and / or move up to 50 lbs. This role may require some travel between offices.

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply