Help Desk ManagerVirtualVocations • Akron, Ohio, United States
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Help Desk Manager
VirtualVocations • Akron, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Help Desk Manager to lead its Business Operations Services Center Help Desk operations.
Key Responsibilities
Lead and manage the Help Desk team, including recruitment, training, and performance evaluation
Design and improve help desk procedures and standards to ensure high-quality support services
Monitor ticket queues and ensure timely resolution of support inquiries in line with service level agreements
Required Qualifications
Ability to obtain a U.S. Federal Position of Trust clearance designation
Bachelor's Degree in a related field is required
Minimum of five years' experience working in Medicare programs preferred
Experience managing a Help Desk team of 100+
Proficiency with tools such as SNOW / CXOne / JIRA / Confluence
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Help Desk Manager • Akron, Ohio, United States
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