About Us:

We are more than just chainsaws, blowers, and trimmers. We have a long-standing tradition of hiring diverse, talented people who help make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovation, high-quality products, and comprehensive services.

As part of our internship program, students will have the opportunity to:

• Gain hands-on, real-world experience within a leading industry, working on meaningful projects that contribute to day-to-day operations and long-term initiatives
• Volunteer to assist with company events such as the Family Picnic, Employee Summit, Manufacturing Technology Summer Camp, and other events as needed.
• Complete a final presentation outlining their internship experience, which may be presented to their direct supervisor and colleagues.
• Gain hands-on exposure to projects, team collaboration, and professional development opportunities designed to prepare them for future careers.
• Participate in learning sessions, networking opportunities, and community-building activities across the organization.

Job Duties & Responsibilities:

Join us for an exciting summer! We have an exciting opportunity for you to join our Technical Services team as a Technical Content Writing intern.

As a Technical Content Writing intern, you will be exposed to hands-on process documentation, operational analysis, and employee engagement initiatives within a support organization. This role offers the opportunity to help standardize workflows, research industry best practices, and support data-driven improvements that enhance both employee performance and customer experience.

In this role, you will assist with documenting and formalizing support processes, researching industry standards, and identifying opportunities to improve employee engagement and performance reporting. You will work closely with the support team to help develop clear procedures, knowledge documentation, and coaching frameworks that support consistent, high-quality service delivery.

Key Responsibilities:

• Assist with formalizing and documenting departmental support processes and procedures
• Research industry standards and compare best practices to current support workflows
• Support the development and documentation of processes to improve employee engagement in after-call surveys
• Assist with documenting processes for creating and maintaining Knowledge Articles within OneCRM
• Support the formalization of performance reporting, fact-based coaching, and training processes
• Conduct research and assist with special projects related to support operations and continuous improvement

Internship Goals:

• Develop technical writing and documentation skills
• Gain experience with employee performance metrics and reporting frameworks
• Learn process design and improvement methodologies
• Strengthen process writing and standardization skills
• Explore marketing and engagement programs that support sales growth

Specifications:

Candidate Perferences

Academic Year: Junior, Senior

Area of Study: English, Journalism, Marketing

Software Experience: MS Office, SAP, Web Design, Power BI

Additional Information:

Work Hours: 8:30AM-5:00PM

Department: Technical Services
Compensation: $20/hr