Scheduling Navigator (Temporary)

Job Responsibilities

Scheduling Navigators play a critical role in helping students take important actions before and after their advising appointment. The individuals are assigned to a particular School of Study and work with the Academic and Career Advisor(s) in those Schools of Study to help students book appointments, register for courses, modify their registrations, update their program of study, connect with essential college supports, and more. Scheduling Navigators support students on campus, via Zoom, and via email. Thorough documentation and regular reporting of both outreach and outcomes are essential. May work non-traditional hours and requires a great deal of flexibility, on-the-spot thinking, and understanding of the college at large.
This position is located on the Midlands Technical College Beltline Campus.

Minimum and Additional Requirements

Bachelor’s degree in a related field plus one year relevant program experience; or associate’s degree in a related field plus three years relevant program experience, or high school diploma plus five years relevant program experience.

Preferred Qualifications

Prior experience in a higher education setting, especially in student services, is preferred. Previous experience with advising technologies, a CRM, or other customer/student support documentation platforms. Must be dependable, prompt, flexible, articulate, well-organized, and able to exercise sound judgment. Strong customer service skills are a must. Some evening and weekend work at other campuses is required. Working knowledge of Microsoft Office, particularly Outlook, Word, and Excel, is required.