Practice Coordinator

About the Role

As an experienced Practice Coordinator reporting to our Practice Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Aurora Clinic.

Responsibilities

Front Desk

• Greet patients with a warm and friendly welcome

• Check patients in and out through our EMR calendar

• Ensure all patients have an intake form & insurance information on file prior to the appointment starting

• Serve complimentary beverages to our guests & hang belongings in the closet

• Maintain clinic reception and lobby cleanliness

• Restock retail displays and maintain display cleanliness

• Merchandising and inventory projects as assigned

• Provide exceptional service representative of Kindbody

Scheduling & Billing

• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients

• Troubleshoot any scheduling issues and make changes to the patient portal when needed

• Elevate scheduling concerns to the clinical team when necessary

• Handle all customer billing & insurance questions, including, but not limited to accepting payments, triaging refund requests, and providing balance and statement information

• Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion

• Manage clinic supply inventory and communicate needs to HQ

• Maintain clear communication with HQ about overall shop operations

• Manage event preparation & set up on an as-needed basis

• Sell packages, products, and memberships

• Other duties and projects as assigned

Who You Are

• 2+ years of administrative or receptionist experience in a fast-paced, customer-focused medical office

• A passion for women’s health, fertility is a plus

• Strong communication skills & a team player

• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems

• Detail-oriented with strong organizational skills

• Exemplifies amazing customer service skills and professionalism

Nice to Have

• Experience in handling medical and insurance billing

• Desire to be actively involved in events

• Experience in front desk sales