Customer Service Representative

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Currently this position will be 40 hours per week

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in the schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions
• Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
• Enter customer data on the computer.
• Answer a high volume of incoming calls
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport, encouraging repeat business
• Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management, and Communication.

Job Requirements

• Inbound and outbound call taking experience is required
• A minimum of 18 years old with a high school diploma or GED.
• Reliability / Good Attendance
• Strong work ethic, activity level, initiative and integrity
• Positive attitude
• Must be able to work days, nights, and weekends when needed to cover shifts.
• Think quickly and handle fast-paced situations.
• Be able to multi-task while completing the tasks at hand efficiently and correctly.
• Pay attention to detail
• Answer a multi-line phone system with a smile in your voice.
• Schedule appointments for our customers in our dispatching software.
• Basic computer skills (checking email, navigate certain software programs, google chat, google docs, etc)

Benefits:

• Medical, Dental & Vision after 60 days (100% paid for employee)
• 40 hours Paid Time Off after 90 days, increases with length of employment
• IRA W/ Company Matching after 6 Months
• Costco Membership after 90 days

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Please do not call regarding your application. We will contact you

Compensation: $17.00 - $20.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.