ServiceNow Developer with PSDS Module exp (Remote)Cleo Consulting • TN, United States
ServiceNow Developer with PSDS Module exp (Remote)
Cleo Consulting • TN, United States
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[job_card.job_description]Solution Design & Development Develop workflows, case lifecycles, business rules, and integrations with external government systems. Build portals and self-service experiences tailored for citizens and government staff. Implementation & Delivery Implement proactive service delivery features to improve citizen engagement and transparency. Ensure scalability, maintainability, and compliance with government standards. Integration & Support Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules. Maintain documentation of configurations, customizations, and processes. Governance & Best Practices Ensure compliance with public sector security, accessibility, and data privacy regulations. Participate in code reviews and contribute to continuous improvement initiatives. Hands-on experience with ServiceNow CSM and / or PSDS modules. Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.). Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub. Experience with platform security, including user access management and compliance. Experience with Service Portal development and UI / UX customization. 3+ years of ServiceNow development experience. Experience integrating ServiceNow with third-party applications (REST / SOAP APIs). ServiceNow platform upgrades and health scans are a plus. ServiceNow Certified System Administrator (CSA). Experience in Agile / Scrum environments. Knowledge of public sector service delivery models and citizen engagement strategies.
Client : State of TN / TN DHS
Job ID : 65200
Job Title : Programmer / Developer
Location : 505 Deaderick Street James K. Polk 17th Floor Nashville, Tennessee 37243
Estimated Duration : 12 / 18 / 2026 - 12 / 31 / 2026
Remote
Description
- We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and / or Public Sector Digital Services (PSDS). This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.
Key Responsibilities
Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
Adhere to ServiceNow development standards and coding best practices.
Skills & Qualifications
Preferred Qualifications
Type
Category
Qualification
Competency
Required
Skills
Architecture
Esri JavaScript API
Proficient (4-6 Years)
Yes
Skills
Languages
JavaScript
Proficient (4-6 Years)
Yes
Skills
Others
Communication skills both verbal and written
Proficient (4-6 Years)
Yes
Skills
Others
Data Analytics Specialist
Proficient (4-6 Years)
No
Skills
Others
IT Communication Specialist
Proficient (4-6 Years)
No
Skills
Others
Process Flow Analysis
Proficient (4-6 Years)
Yes
Skills
Tools
SQL Server Reporting Services (SSRS)
Proficient (4-6 Years)
No
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