Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager in the healthcare sector.

Key Responsibilities

Own executive-level relationships for top-tier healthcare accounts, guiding clients through regulatory shifts

Co-create Joint Business Plans and lead Executive Business Reviews to maintain revenue retention and identify expansion leads

Serve as the Voice of the Customer, providing actionable insights to the Product team and optimizing customer success tools

Required Qualifications

5+ years of B2B SaaS Customer Success experience managing strategic enterprise accounts

Direct experience in HealthTech, healthcare compliance, or credentialing is strongly preferred

Experience with Gainsight or similar customer success platforms and CRM tools like HubSpot

A self-starter comfortable in a remote environment with limited oversight

Ability to identify churn risks and develop contingency plans