Bilingual Collections Associate

Position Overview

The Collections Associate will manage an assigned portfolio of independent trade customers at appropriate DSO levels. This includes research and resolution of non or short payments and partnering with customers and communication across internal teams. Additional responsibilities include compilation and communication of status and customer analysis.

Job Description

Research and resolve non or short payment, including : Partner with customers ongoing and consult with them promptly as issues arise. Research invoices and proof of delivery documentation Retrieve invoices and proof of delivery documentation from the company's databases for all instances of short or non-payment as necessary. Work with cash application team to ensure correct application. Consult with contract compliance team to validate contract terms and expected adjustments. Work with sales team on any issues requiring joint communication with customer. Review and gain approval for resolution with supervisor as necessary per threshold guidelines Process approved adjustments as required

Adhere to credit hold restrictions to minimize bad debt exposure

Regularly communicate accounts status and recommended actions to supervisor and escalate any collection issues promptly

Prepare recurring and ad hoc collections by customer reporting and analysis as required, including DSO / past due performance Assist in designing format of analysis

Research payment and deduction history to identify high risk accounts, contact customers to avoid recurrence of issues

In case of non-resolution of short / non-payment provide documentation and information to Legal department at direction of manager

Document all collections procedures

Support business in both English and Spanish with customers across the country

Travel Required : No

Environment

Office : Office Temperature (65F to 75F)

Hybrid schedule

Able to work in Keene, NH office or Houston, TX office

Skills

Specialized Knowledge : Bilingual in Spanish and English required

Special Skills : Demonstrated proficiency in Excel; experience with financial systems and software (e.g. AR / AP / GL package) preferred

Years Of Experience

• 2-5 years of work experience

#LI-hybrid

Qualifications

High School Diploma - General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Company : C&S Wholesale Grocers, LLC

Job Area : Finance - AR

Job Family : Finance

Job Type : Regular

Job Code : JC0145

ReqID : R-265171