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IT Production Support Analyst
IT Production Support AnalystKanak Elite Services Inc • Malvern, Pennsylvania, USA
IT Production Support Analyst

IT Production Support Analyst

Kanak Elite Services Inc • Malvern, Pennsylvania, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.temporary]
[job_card.job_description]

Hello There

My name is Himanshu Sharma and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of IT Production Support Analyst with our esteemed client. If you are interested then please share your updated resume at .

Job Description

Position : IT Production Support Analyst

Location : Remote - Friday Saturday Sunday.

Duration : Long term contract

Interview Process :

First round with hiring manager.

  • Second round technical interview (problem-solving scenario to assess calmness approach and handling of ambiguity).

Note :

100% remote Shift is Friday Saturday Sunday.

12.5 hours each day 6am Eastern time - 6pm Eastern time.

Responsibilities

  • Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you cant solve it immediately
  • Look through logs databases applications to find the problem / root cause
  • Automate or improve processes by developing scripts code / apps

    • Qualifications

    5 yrs of experience

  • Ability to learn quickly and retain information
  • People skills (good communication approachable good energy handles stressful situations etc.)
  • Problem solver (does not need to code)
  • AWS experience nice to have
  • Monitoring tool (Splunk Grafana HoneyComb AWS CloudWatch) experience nice to have
  • Control-m & scripting skills nice to have
  • ServiceNow experience nice to have
  • Mainframe experience nice to have

    • Ideal Candidate Profile

  • Strong technical aptitude with some hands-on experience in any relevant technologies.
  • Backgrounds that help :

    • Mainframe exposure (nice to have)

  • AWS monitoring tools (nice to have)
  • Any coding / development experience (not required but beneficial; top analysts typically have it)
  • Strong problem-solving skills and ability to handle ambiguity.
  • Must be comfortable learning a large and diverse technical environment.
  • Looking for someone willing to stay 2 3 years due to long learning curve.
  • Potential for conversion to full-time if performance and fit are strong fit

    • Key Skills

    Baan,English Language,Ideas,Access,Games,Application Management

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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