Investigation Specialist

External Description

Position Summary

The goal of the Incident Management Team is to research and investigate all Incidents as deemed necessary to reduce the potential negative impact on Merakey's consumers, infrastructure, and the community..

Salary - 60-64K

Duties

• Responsible for completion of all assigned Incident Investigations and inquiries pertaining to consumer quality of care. This includes but is not excluded to abuse, neglect, exploitation specific events, Family/Consumer Complaints and Peer Review/Death investigations.
• The Incident Specialist will conduct all Service line investigations for Children and Family Services and Behavioral Health, as well as all for incidents meeting the “high risk/high profile” threshold as defined by IDD services.
• Utilization and navigation of the Quality and Compliance Organization Management System (QCOMS); to include documentation of case management activity and alignment with QCO Key Performance Indicators (KPI's).
• Coordinate notification of investigation outcomes through scheduled Findings Calls; inclusive of Operations, Human Resources and other identified Merakey Department services representatives.
• Maintain professional and prompt communication and correspondence with Incident Supervisor; specific to incident investigations and case management activities.
• Maintains a supportive role through participation in collaborative projects within Merakey Quality and Compliance Organization, to include Privacy, Quality, Safety and Compliance team.
• Demonstrates knowledge and utilization of Federal and State regulations, payer standards and contracts for responsibilities associated with assigned cases and investigations.
• Demonstrates knowledge of corporate policy and procedures; to include how to reference with an investigation and to confirm a violation.
• Conducts as a professional, setting an example as a professional who endorses the Merakey Integrity Program, to include knowledge and information sharing pertaining to the Merakey Code of Conduct Program and QCO corporate policies.
• Performs other duties as assigned by supervisor as it relates to the position.

Benefits

Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more!

• DailyPay enrollment option
  
• Work/Life Balance
• Flexible Schedules
• Cell Phone Discount Plans
• Employee Referral Bonuses
• Tuition Reimbursement
• Membership

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Requirements

Successful candidate will have the following:

• Familiarity with California IDD programs, Investigation protocols and Regional Center Incident management process.
• High school Diploma/GED Bachelor's Degree Preferred.
• Minimum of 2 Years Related Experience.
• Candidate should have familiarity with the ODP Certified Investigation Process; Current CI preferred but not required.
• Verbal Communication skills-demonstrates appropriate and professional interpersonal and group communication skills related to the investigatory process; to include facilitation of interviews, in-person program review(s) findings and additional meetings as scheduled.
• Time Management-exhibits the ability to assess and manage priorities as needed/required to meet case assignments, as well as requested supports of divisions and other corporate departments.
• Written Communication-demonstrates competency with written investigatory findings/report structure, as well as maintaining case records within the QCO case management system (QCOMS).
• Maintains objectivity throughout the investigatory process; as evidenced through verbal and written communication aspects of job responsibilities. This includes face to face/phone/video conference interview(s), investigatory summaries, verbal findings review, and measurable improvement plan activities.