Information Technology Support Specialist

Corporate IT Support - Onsite 5 days a week - Cleveland area

Position Summary :

Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.

Essential Functions :

• Respond to user support requests submitted through ticketing system, email or phone within expected response times.
• Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
• Create and manage user accounts and permissions within Active Directory.
• Install and update company approved software and operating systems
• Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
• Provide entry level cybersecurity support, guidance and training.
• Build and foster relationships with internal employees, vendors and team members.
• Other duties as assigned.

Skills and Experience Requirements :

Benefits :