Engineering Technician 2

Job Description

Job Description

Job title : Engineering Technician 2

Reports to : Manager, Technical Operations Center

Department : Service Management

Location : Alpharetta, GA

Grade : 14

About Priority :

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role :

We are seeking a highly skilled and motivated Engineering Technician 2 to join our team. In this role, you will work closely with our Technical Operations Team to ensure the smooth functioning of our systems and provide advanced technical support. Reporting to the Manager of Technical Operations, you will play a crucial role in maintaining and optimizing our operations.

As an Engineering Technician 2, you will be responsible for troubleshooting, repairing, and maintaining a wide range of technical systems and equipment. You will collaborate with engineers, technicians, and other team members to diagnose and resolve complex technical issues efficiently.

Our Technical Operations Center operates 24x5, and occasional evening, weekend, and holiday support will be required. The ideal candidate for this position should have a strong background in technical support, exceptional problem-solving skills, and the ability to work effectively in a fast-paced environment. This position is full-time and offers a hybrid work arrangement, combining both remote and on-site work located in the Alpharetta office.

Responsibilities :

Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.

Performs preventive and corrective maintenance of systems and components.

Troubleshoots systems, subsystems, and components for failures or failure to perform as designed.

Maintain system capabilities by testing existing equipment and programs.

Try out new systems and software.

Responsible for providing advanced technical support of systems and services as directed.

Develop and create documentation and support materials for curriculum and instruction.

Helping vet and implement new tools to assist the tier 1 team in easier, more-supported troubleshooting.

Advise and help in the implementation of new technologies.

This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance.

Occasionally working off-schedule or weekend hours to help solve a particularly sticky situation.

Triaging technical tickets and bugs before they are sent to our engineering team.

What Success Looks Like :

Success in an Engineering Technician 2 role typically means consistently demonstrating technical competence, reliability, collaboration, and initiative while supporting engineering projects. This role is often mid-level, so expectations are higher than in an entry-level technician position.

Produces consistent, high-quality work with attention to detail.

Completes assignments on time and within specification limits.

Communicates effectively with engineers, supervisors, and peers.

Participates in cross-functional teams and communicates technical findings clearly.

Identifies opportunities to streamline processes or improve accuracy.

Takes initiative to learn new tools, procedures, or technologies.

Candidate Requirements :

Minimum of Bachelor's degree or equivalent from four-year College or technical school; or three to five years of related experience; or equivalent combination of education and experience.

Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Bachelor’s Degree in computer science or a related field.

You have 3+ years of relevant solutions / sales / support engineering experience for a fintech company.

Expertise in supporting technology, experience supporting learning management systems.

You're technically astute and have a strong foundational understanding of web frameworks and monitoring tools (i.e. Splunk, Kibana, RPA).

You're comfortable being uncomfortable and figuring things out on the fly.

Work Environment & Culture :

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values : ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits :

Compensation range : $27.00 - $29.00 / hour

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

Bonus programs

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Financial wellness resources and employee discount programs

Health & Well-being

Medical, dental, and vision coverage

Mental health support for employees and dependents through Lyra Health

Family planning and women’s health benefits through Carrot

Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Education expense reimbursement

Leadership development programs

Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements :

Requires prolonged sitting, standing, bending, stooping and stretching.

Requires the ability to lift 10 pounds.

Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.