AIS Trainer

The AIS Trainer ensures efficient and effective use of organizational technology through structured training and support. This role develops and delivers training for Microsoft 365 and the Epic EHR suite, supports onboarding and upgrades, and collaborates with leadership to optimize workflows. The trainer champions strategic technology use to improve healthcare delivery and outcomes.

What's in it for you?

• Enjoy 12 Paid Holidays, including a Floating Holiday!
• Benefit from Paid Vacation and Sick time
• Access a comprehensive benefit plan with four Health Plan Options (we cover 95% of premiums!)
• Contribute to a 403(b) Retirement Plan with a matching program
• Earn additional pay if you're bilingual
• Qualify for the State Loan Forgiveness Program
• Gain free access to the Headspace mindfulness application

Duties and responsibilities

• Design and conduct overall training and support for Epic system end users to establish core system knowledge.
• Act as the subject-matter expert and mentor for Epic applications and related integrations.
• Deliver comprehensive training on Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint) to ensure effective user adoption.
• Offer on-site and virtual onboarding and offboarding support for new and departing staff.
• Review, test, and lead training on Epic system upgrades relevant to user roles.
• Provide targeted retraining to address knowledge gaps among existing staff.
• Collaborate with clinical leadership to identify opportunities to improve clinic operations and healthcare outcomes.
• Partner with Quality Improvement staff and medical directors to develop standardized workflows and provide training supporting healthcare quality measures (e.g., HEDIS).
• Monitor usage and quality metrics regularly and produce reports assessing Epic proficiency and efficiency.
• Recommend operational improvements and assist the AIS team in implementing EHR system changes and innovations aligned with organizational standards and best practices.
• Work collaboratively within the AIS department to achieve shared goals.
• Complete other duties and related projects as assigned.

Qualifications

• Demonstrated ability to effectively perform the responsibilities outlined above.

Education & Experience:

• Associate's degree in Health Information Systems, Information Technology, or a relevant field or equivalent combination of education and experience.
• 2 years of experience developing workflow documentation, training programs, and delivering training for staff on end-to-end workflows in an EHR system.
• 2 years of experience providing support to staff in the use of an EHR system.

Knowledge, Skills, & Abilities:

• Proficient in Epic EHR systems, including experience training and supporting end users (OCHIN Epic preferred).
• Ability to design, deliver, and evaluate training programs for clinical and non-clinical staff in multiple formats, including onboarding and offboarding.
• Demonstrated ability to communicate technical concepts clearly to non-technical audiences.
• Proficiency in Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
• Proficiency in evaluating training needs and performance gaps using data and feedback to drive improvements.
• Ability to create workflow documentation, tip sheets, and job aids tailored to roles.
• Ability to manage time effectively and prioritize multiple training assignments in a faced paced environment while working independently and collaboratively.
• Knowledge of healthcare quality metrics such as HEDIS
• Ability to maintain accuracy and attention to detail in documentation and workflow analysis.
• Proficiency in delivering training that adapts to different learning styles.
• Knowledge of HIPAA and data privacy standards related to EHR use.
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) preferred.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential background
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

Work is conducted in a standard office environment or remote setting which has no adverse environmental conditions expected.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is required to sit for long periods of time; see to utilize a computer screen; frequently use hands; and reach with hands and arms for activities such as keyboarding.

AACI is an Equal Opportunity Employer