IT & Cybersecurity Specialist (Multi-Site) (Dallas)Chellecomm Merchant Services • Dallas, TX, US
IT & Cybersecurity Specialist (Multi-Site) (Dallas)
Chellecomm Merchant Services • Dallas, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]35 years of IT support, cybersecurity, or infrastructure management experience (multi-site required). Experience supporting call centers and sales-floor environments is required, including troubleshooting workstations, networks, VoIP systems, headsets, and connectivity in high-volume settings. Background in merchant services, payment processing, fintech, or PCI-regulated environments is highly preferred. Network administration & firewall management VPNs, endpoint protection, MFA Microsoft 365 / Google Workspace Cloud tools and remote-access technologies Solid understanding of PCI-DSS and data security standards. Ability to diagnose and resolve complex technical issues quickly and independently. Strong communication skills with the ability to support both technical and non-technical staff. Ability to travel locally between sites as needed. Certifications such as CompTIA Security+, Network+, A+, CySA+, CCNA, or similar. Experience developing IT or cybersecurity policies and frameworks. High-impact role overseeing IT and cybersecurity operations across multiple sites. Opportunity for career growth within a rapidly expanding organization. Supportive leadership and a collaborative team culture. Competitive compensation and long-term stability.
About the Role
We are a rapidly growing merchant services company seeking a skilled IT & Cybersecurity Specialist to oversee and support the full scope of IT operations across multip business locations. This is a high-impact role requiring a hands-on, solutions-driven professional with direct experience supporting fast-paced call center and sales-floor environments.
You will safeguard our infrastructure, support users across multiple sites, and ensure all systems remain secure, compliant, and optimized for high performance.
What Youll Do
- Manage the full IT infrastructure, including cybersecurity, network oversight, data management, and technology strategy / planning.
- Provide onsite and remote IT support across multi-site environments, including call centers and administrative offices.
- Install, configure, and troubleshoot hardware, software, networks, VoIP systems, printers, and user devices.
- Monitor system performance, address outages, and respond quickly to escalated or urgent IT issues.
- Administer firewalls, VPNs, MFA, endpoint protection, and access controls.
- Ensure PCI-DSS compliance and adherence to internal cybersecurity and data protection policies.
- Conduct proactive audits, identify vulnerabilities, and execute remediation plans.
- Manage user access, onboarding / offboarding permissions, and account provisioning.
- Oversee backup procedures, disaster recovery strategies, and system hardening initiatives.
- Train staff on cybersecurity best practices across all locations.
- Coordinate with external vendors, ISPs, software partners, and hardware suppliers.
- Maintain IT documentation, asset inventory, system configurations, and incident reports.
What You Bring
Strong technical proficiency in :
Preferred (Not Required)
Why Join Us
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