Online Sales Counselor

Online Sales Counselor

The Online Sales Counselor is a direct link to Oakwood Homes' outside sales team and fields web leads, phone, and realtor inquiries, to convert them to an on-site qualified appointment.

You will:

1. Support all Inbound Leads: Respond to and assist with inbound calls, live chats, and digital web leads to effectively direct our prospects toward purchasing a new Oakwood Home. Work with the team to convert these interactions into sales opportunities and on-site appointments. Efficiency in HubSpot for Lead Follow-Up.
2. Source New Leads: Consistently find ways to source sales leads. Encourage creativity and persistence in generating qualified contacts and increasing the sales pipeline.
3. Convert Leads into Sales Appointments: Utilize the sales "road map" and GUEST training skills to convert qualified contacts into on-site sales appointments. Ensure that the team is aligned with these strategies to maximize conversions.
4. CRM and Calltower Platforms: Ensure that all Online Sales leads are accurately inputted and handled through HubSpot, and all appointments are scheduled through HubSpot. Transfer calls when needed to other market team members.
5. Maintain and manage MLS and EDFM: Input all available inventory homes in all Market MLS/IRES systems. All listings in MLS will also be on our DFM to showcase available homes on our website. Update MLS sales/closings in a timely and accurate manner and assist in communications with Regional Sales Managers when necessary.
6. VIP Concierge: You will be a VIP Concierge to promote new communities, increasing visibility and engagement with potential buyers to follow marketing VIP plans.
7. Attend Sales Meetings and Events: Participate in sales meetings and related events to stay aligned with the company's strategies and initiatives. Communicate any updates or insights back to the team.

You Have:

• Must hold a Real Estate License in the state of Arizona or Utah to be considered and will be required to obtain a license in the additional state
• Bilingual preferred
• Exceptional customer service and communication skills
• Adept phone skills and the ability to gain trust and rapport quickly
• Self-starter and self-motivated
• Drive to become successful in sales
• Detail-oriented
• Ability to multitask
• Team player
• Construction and product knowledge a plus
• Microsoft Office product knowledge
• Ability to work varied schedules, including weekends
• Ability to maintain regular, punctual in-person attendance

You Might Also Have:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 25 pounds.
• Must be able to talk, listen and speak clearly

Benefits & Perks

• Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave
• Home purchase discount
• Tuition Reimbursement
• Expected Salary: between $24 - $28 per hour - This position is eligible for additional performance incentives through bonus opportunities.

All benefits are subject to qualification and hire dates.

Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older

Exemption Justification: Non- Exempt.

Business Unit - Oakwood Homes