Technical Support AnalystVirtualVocations • Saint Petersburg, Florida, United States
Technical Support Analyst
VirtualVocations • Saint Petersburg, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tier One - Technical Support Analyst.
Key Responsibilities
Resolve basic to intermediate technical support inquiries and troubleshoot issues
Collaborate with Tier Two and Tier Three analysts to escalate complex problems
Document customer interactions and contribute to user documentation and knowledge base articles
Required Qualifications
2+ years of experience in a customer-facing support role, preferably in a technical environment
Degree or certification in computer science, information technology, or a related field preferred
Familiarity with Clarity Human Services and HMIS standards
Experience working effectively in a remote team setting
Strong analytical and troubleshooting skills
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