Server Paseo Real

CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!

Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

BASE PAY

$16.50 - $19.50

JOB DESCRIPTION

DEPARTMENT :  Operations

LOCATION :  Theater

REPORTS TO : General Manager

JOB DUTIES

• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System on time to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of the menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibly and returning to guests at appropriate times to limit disruptions to the films
• Implement alcohol service and safety training, including not over-serving an intoxicated guest, and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Navigate guest complaints and assist with requests or direct them to proper res if unable to assist
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid, and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Other duties as assigned.

EDUCATION AND / OR EXPERIENCE AND SKILLS

WORKING CONDITIONS / PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.