Senior Analyst, IT Support

About Us:

Founded in 2017 and based in Chicago, Meitheal is focused on the development and commercialization of generic injectable medications and, as of 2022, has expanded its focus to include fertility, biologic, and branded products. Meitheal currently markets over 60 U.S. Food and Drug Administration (FDA)-approved products across numerous therapeutic areas including anti-infectives, oncolytics, intensive care, and fertility. As of January 2025, Meitheal, directly or through its partners, has 19 products in the research and development phase, 22 additional products planned for launch in 2025, and 24 products under review by the FDA. Meitheal's mission is to provide easy access to fairly priced products through robust manufacturing, consistent supply, and rapid response to our customers' needs. Ranked #2 in 2024 on Crain's Fast 50 in Chicago, and in the top 100 of Crain's Best Places to Work in Chicago from 2022 to 2024, Meitheal emulates the traditional Irish guiding principle we are named for - working together toward a common goal, for the greater good.

Position Summary:

Sr. Analyst, IT Support is responsible for monitoring and managing the daily operations of the IT department, managing technical teams (internal / external resources) as needed, implementing and monitoring cybersecurity measures to protect company data and ensuring the organization's technology infrastructure runs smoothly. This job is 100% on-site at corporate office located in Chicago.

The pay range for this position is $74,000 to $99,000. Payrate is determined by considering a person's prior experience and competence.

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

Why Work with Us?

* Casual Dress Code: Embrace a relaxed and comfortable dress code that allows you to express your personal style.

* Collaborative Culture: Join a team that values open communication, teamwork, and the exchange of ideas.

* Professional Growth: We offer ample opportunities for professional development and career advancement.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversee the installation, configuration, and maintenance of hardware, software, and networks.
• Ensure system security, data integrity, and backup processes.
• Monitor system performance and troubleshoot issues promptly.
• Manage help desk operations to resolve user issues effectively.
• Develop and enforce IT support procedures and service-level agreements (SLAs).
• Manage relationships with third-party vendors and service providers.
• Evaluate and recommend new technologies, tools, and systems.
• Implement and monitor cybersecurity measures to protect company data.
• Ensure compliance with industry regulations and company policies.
• Assist in developing and managing the IT budget.
• Review and advise on the purchases of all hardware, software, and automation-related services.
• Ensure sufficient systems capacity for immediate organizational needs and plan appropriately for the future.
• Identify opportunities for process improvements and technology upgrades.
• Stay updated on industry trends and emerging technologies.
• Assign tasks and projects to team members (internal and external) based on skills and workloads.

Competencies

• Strong problem-solving abilities with a customer focus
• Detail focused with exceptional organizational skills
• Strong written and oral communication skills
• Able to build and manage relationships with others
• Effective cross-functional team member, as a leader and team member
• Adaptability and Flexibility
• Strategic Thinking; skilled at troubleshooting and mitigating risks
• Cost conscious
• Address user and team concerns diplomatically

Qualifications

Education and/or Experience

• Bachelor's degree or equivalent work experience in information technology, network administration, or related field
• 3-5 years of hands-on experience in IT support, systems administration, network management, or infrastructure management.
• Proficient in Office 365, MS exchange email, and Share Point.
• Experience managing IT projects, including system upgrades, network implementations, and software deployments.
• Knowledge of cybersecurity best practices and regulatory compliance.
• Experience with help-desk management systems and IT support tools.

Language Skills

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees at all levels of the organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify potential risks and mitigate such risks to ensure on-time deliveries.

Travel

* This position requires occasional travel.

Computer skills

• Operating Systems: Windows Server, Linux/Unix, macOS
• Network Management: TCP/IP, DNS, DHCP, VPN, VLAN, and firewall configurations
• Active Directory (AD): User and group management, Group Policy Objects (GPO)
• Virtualization: VMware, Hyper-V, or VirtualBox for server and desktop virtualization
• Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform (GCP)
• Cloud Services: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)
• Security Protocols: SSL/TLS, VPN, multifactor authentication (MFA)
• Compliance Standards: GDPR, HIPAA, PCI DSS, ISO/IEC 27001
• Hardware Knowledge: Servers, desktops, laptops, network devices, and mobile devices
• Collaboration Platforms: Microsoft Teams, Slack, Zoom

Equal Opportunity Employer:

Meitheal Pharmaceuticals is an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, including minorities, women, veterans, and individuals with disabilities.