Patient Care CoordinatorBodies in Balance Physical Therapy • Wilmington, NC, US
Patient Care Coordinator
Bodies in Balance Physical Therapy • Wilmington, NC, US
[job_card.variable_days_ago]
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- [job_card.full_time]
[job_card.job_description]
Benefits:
Patient Care Coordinator
Bodies in Balance Physical Therapy | Wilmington, NC
Are you highly organized, metrics-driven, and passionate about creating an exceptional patient experience?
Bodies in Balance Physical Therapy is seeking a Patient Care Coordinator who thrives in a fast-paced healthcare environment and takes ownership of results. This is not simply a front desk role — this position drives referral success, schedule optimization, and the patient’s first impression of care. If you love tracking performance, solving problems, and being part of a high-performing clinical team, we’d love to meet you.
About Us
Bodies in Balance is a PT-owned outpatient practice offering specialty services in orthopedics, vestibular/balance, concussion, Parkinson’s, pelvic health, oncology rehab, and lymphedema.
Our Core Values guide everything we do:
Referral & Patient Care Coordination
32–40 hours per week
In-clinic role with potential remote coordination tasks
Compensation
Competitive pay based on experience
Opportunities for growth and expanded responsibility
Why Join Bodies in Balance?
- Health insurance
- Paid time off
- Tuition assistance
Patient Care Coordinator
Bodies in Balance Physical Therapy | Wilmington, NC
Are you highly organized, metrics-driven, and passionate about creating an exceptional patient experience?
Bodies in Balance Physical Therapy is seeking a Patient Care Coordinator who thrives in a fast-paced healthcare environment and takes ownership of results. This is not simply a front desk role — this position drives referral success, schedule optimization, and the patient’s first impression of care. If you love tracking performance, solving problems, and being part of a high-performing clinical team, we’d love to meet you.
About Us
Bodies in Balance is a PT-owned outpatient practice offering specialty services in orthopedics, vestibular/balance, concussion, Parkinson’s, pelvic health, oncology rehab, and lymphedema.
Our Core Values guide everything we do:
- Patient First
- Impactful Results
- Unequivocal Excellence
- Passionate Learning
- Teamwork Without Boundaries
Referral & Patient Care Coordination
- Manage incoming referrals and initiate patient contact promptly
- Educate patients clearly about services and first-visit expectations
- Remove scheduling barriers and problem-solve obstacles to care
- Ensure accurate data entry and documentation
- Track referral pipeline weekly
- Report on:
- Referrals received
- Referrals scheduled
- Evaluation arrival rate
- Identify cancellation trends and recommend solutions
- Drive goals of:
- 88%+ referral conversion rate
92%+ evaluation arrival rate
- 88%+ referral conversion rate
- Strategically fill provider schedules
- Monitor Plan of Care dashboards to support patient adherence
- Assist with schedule adjustments when providers are out
- Collaborate across clinics to ensure smooth operations
- Develop working knowledge of PT/OT specialty services
- Understand basic insurance workflows
- Communicate consistently and professionally
- Participate in ongoing training and staff meetings
- 2+ years experience in healthcare scheduling, referral coordination, or medical front office preferred
- Strong attention to detail and organization
- Clear and professional communication skills (phone and in person)
- Comfortable tracking and reporting performance metrics
- Proactive problem-solver
- Adaptable with software systems and EMR platforms
- Team-oriented with a positive attitude
32–40 hours per week
In-clinic role with potential remote coordination tasks
Compensation
Competitive pay based on experience
Opportunities for growth and expanded responsibility
Why Join Bodies in Balance?
- Supportive, positive team culture
- Quarterly appreciation events
- Professional development opportunities
- Mentorship and leadership support
- Work-life balance focus
- A meaningful role that directly impacts patient outcomes
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