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IT Service Desk Analyst
IT Service Desk AnalystPurple Drive • Queens Village, NY, New York, USA
IT Service Desk Analyst

IT Service Desk Analyst

Purple Drive • Queens Village, NY, New York, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Role Description :

  • Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners)
  • Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls
  • Experience in handling Incidents through an ITSM platform and actioning it.
  • Able to work in 24 x 7 shifts on a rotational basis
  • Strong analytical and deductive skills
  • Excellent customer service skills and the ability to interact across multiple disciplines
  • Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues.
  • Experience in Creating and maintaining documentation manuals required for the job
  • Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement
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Service Desk Analyst • Queens Village, NY, New York, USA

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