Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)Mercor • Wauwatosa, Wisconsin, US

Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)

Mercor • Wauwatosa, Wisconsin, US

[job_card.variable_days_ago]

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[job_card.full_time]

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Mercor is seeking an experienced

Care Coordination Operations Lead,
preferably a
licensed social worker (LMSW / LCSW)
or equivalent care navigation leader—to support the launch of a
human-led care coordination service
for families navigating complex systems, including
special education
therapeutic services
, and
medical care

## Key Responsibilities -

Design and operationalize

a human-led care coordination / care navigation service supporting families across education, therapeutic, and medical domains - Hold direct ownership for

defining the care coordinator role

(responsibilities, boundaries, escalation paths, handoffs) and translating it into a clear operating model - Establish

scope boundaries and operating principles

, including what the team will / won’t do, documentation standards, and decision-making guidelines - Build or refine

playbooks and SOPs

, including intake, triage, case planning, follow-ups, referrals, and cross-system coordination workflows - Design or improve

quality controls

for care coordination teams at scale - Define core

metrics and service health indicators

(e.g., resolution time, family satisfaction, adherence to workflow, escalation accuracy, documentation quality) ## Ideal Background / Qualifications -

Experience overseeing or operating human-led care coordination services

, ideally supporting families with complex needs (pediatrics, behavioral health, ASD, special education, complex care, etc.) - Demonstrated experience

building or scaling a care coordination function

, including role design, scope boundaries, and operating principles - Track record creating and maintaining

playbooks, workflows, and quality systems

for coordinator teams (training, QA, coaching, calibration) - Excellent written communication and ability to produce

clear, structured operational documentation

Backgrounds from organizations such as

Rethink First (Joshin), Lyra Health (ASD Navigator), Wellthy, HealthJoy, Spring Health, Accolade, Included Health

, or similar care navigation / advocacy programs are preferred. -

Geography priority :

NY / NJ / MA first, then broader US

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Remote Care coordinator NY NJ MA AI Trainer 7090 per hour • Wauwatosa, Wisconsin, US

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