Customer Service Associate II

Job ID:

Date posted: 04/06/

Why we will love you

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now!

JOB TYPE - Permanent, Part-time
HOURS - 12-20 hours per week. Must have complete open working availability throughout the week from Monday to Saturday.

The hourly pay range for this role is $19.14 - $27.32 per hour.

QUALIFICATIONS

2-3 years of customer service and/or sales experience working in retail environment preferred
High School Diploma or equivalent