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Customer Service Specialist II
Customer Service Specialist IICalculated Hire • Saint Louis, Missouri
Customer Service Specialist II

Customer Service Specialist II

Calculated Hire • Saint Louis, Missouri
[job_card.30_days_ago]
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  • [job_card.permanent]
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Job Description

:
  • Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
  • Identify opportunities for process improvement within the customer support functional area.
  • Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
  • Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
  • Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
  • Serve as the first point of customer contact in providing support for routine technical questions and issues.

Required Qualifications:

  • 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Series 7 License – Must be Active (or within a 2 year window so it may be reactivated quickly)

Desired Qualifications

  • Brokerage operations experience
  • Customer service experience
  • Microsoft Products
  • Strong verbal and written communication Skills

Customer Service Specialist II Saint Louis, Missouri

For over 16 years, Calculated Hire has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Calculated Hire finds the people best-suited for your business. When you work with us, we work with you. That’s the Calculated Hire promise.

Benefits & Perks:

Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2404-145321

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Customer Service Specialist II • Saint Louis, Missouri

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