Learning Supervisor

A company is looking for a Learning Supervisor to lead and support a team of Learning Specialists within the contact center.

Key Responsibilities

Manage daily workflow and responsibilities of Learning Specialists, providing guidance and support

Assist with administrative duties, performance management, and adherence to training standards

Ensure new hire training objectives are met and track progress to identify skill gaps

Required Qualifications

2+ years of experience in call center training or learning and development

1+ years of supervisory and leadership experience

Strong knowledge of adult learning principles

Excellent organizational and time management skills

Ability to manage multiple priorities in a fast-paced environment