Lead Airline Passenger Assistant

Job Summary Details :

The leads are assigned a concourse and have to set up the incoming flights with the requested amount of wheelchairs that are requested. The PSA / wheelchair assistants transport the passengers off of the jetway and to their connections, etc. The leads are very important because they oversee the entire concourse ensuring that passengers that are waiting for their outbound flights are at the correct gate. Taking to the restroom, etc. but do not leave the concourse.

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit | (Programa de Beneficios de ABM)

Basic Qualifications :

• Must be 18 years of age or older
• No high school diploma, GED or college degree required
• No experience required and on the job training provided Preferred Qualification :
• One (1) year of customer service experience preferred Responsibilities :
• Follow safety precautions at all times while transporting passengers
• Positive interpersonal interaction with passengers
• Comply with all client and / or site security requirements and processes
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds
• Assist passengers with baggage retrieval and transport, if necessary
• Coordinate assignments with dispatchers and gate Agents, if necessary
• Complete thorough Incident Reports
• The leads are assigned a concourse and have to set up the incoming flights with the requested amount of wheelchairs that are requested. The PSA / wheelchair assistants transport the passengers off of the jetway and to their connections, etc. The leads are very important because they oversee the entire concourse ensuring that passengers that are waiting for their outbound flights are at the correct gate. Taking to the restroom, etc. but do not leave the concourse.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 88H, 88M, LS, 0431, 2T2X1

Benefits

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