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WebEOC / EOC Application Administrator (Atlanta)
WebEOC / EOC Application Administrator (Atlanta)3i People • Atlanta, GA, US
WebEOC / EOC Application Administrator (Atlanta)

WebEOC / EOC Application Administrator (Atlanta)

3i People • Atlanta, GA, US
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  • [job_card.part_time]
  • [job_card.temporary]
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Transforming Careers, One Opportunity at a Time

At 3i People, were more than recruiters; we're career accelerators. Partnered with cutting-edge tech firms and innovative companies, we connect top-tier talent with their dream jobs. Our mission is to open doors for professionals like you to thriving workplaces where you can leave your mark.

Title : WebEOC / EOC Application Administrator

Location : Atlanta, GA (Hybrid)

Duration : Long Term Contract

Description

The WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organizations future migration to Juvare WebEOC NexUs. This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. During Georgia emergency activations, the position may require extended or flexible work hours.

Key Responsibilities

WebEOC Administration

  • Administer and maintain Juvare WebEOC V10 for daily operations and system stability.
  • Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs.
  • Manage users, positions, roles, permissions, and overall access provisioning.
  • Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings.
  • Develop, update, and troubleshoot boards, including code adjustments and design enhancements.
  • Move boards and system configurations between environments through imports / exports.
  • Maintain clear documentation of configuration changes, system updates, and operating procedures.

Integration & Technical Support

  • Configure and support GIS integrations for both cloud and on-premises WebEOC environments.
  • Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools.
  • Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations.
  • Provide support for plug-ins, mapping tools, custom workflows, and other system integrations.

    • Communication & Notification Tools

  • Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels.
  • Support users with Teams-based communication workflow setups during activations and day-to-day operations.

    • EOC Application Support

  • Provide support for additional EOC related systems such as Rave and other alerting tools.
  • Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance.
  • Deliver user training and documentation for WebEOC and related platforms.

    • Operational Support

  • Work extended or irregular hours as needed during emergency operations.
  • Assist with other assigned state applications or technical projects beyond core EOC systems.
  • Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness.

    • Required Qualifications

  • Hands-on experience administering Juvare WebEOC V10.
  • Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
  • Strong understanding of user provisioning, incident configuration, roles, and positions.
  • Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar).
  • Experience with GIS integrations and the ArcGIS API.
  • Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams.
  • Ability to work with vendors and technical service providers to implement business requirements.
  • Experience with both cloud and on-premises WebEOC environments.
  • Strong troubleshooting, communication, and customer support abilities.

    • Preferred Qualifications

  • Experience with EOC communication platforms such as Rave Alert.
  • Background in emergency management, public safety, or government operations.
  • Familiarity with API integrations, scripting, or basic database concepts.
  • Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations.

    • Work Environment

  • Standard business hours with flexibility based on operational needs.
  • Extended or nonstandard hours during emergency activations.
  • Ability to work independently and as part of a cross-functional emergency operations team.

    • Education / Experience :

    Bachelor's degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience.

    Company Overview

    3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.

    Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.

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