Operations Lead

CD Staffing is excited to partner with Off The Charts (OTC) to find exceptional candidates ready to elevate their careers. Off The Charts is growing, and we're looking for experienced We are seeking candidates with prior retail cannabis experience as Budtender to move to the next level in their career.

Candidates must be knowledgeable connoisseurs with the expertise to educate and assist guests with their needs, preferences, and budgets, while having a "CAN DO" attitude to join our fast-paced team.

Responsibilities:

• Oversee and execute the ordering processes for various brands, ensuring timely and accurate procurement of products.
• Manage and initiate payments for orders and other operational expenses.
• Accurately register and manage cashouts, ensuring compliance with company policies and procedures.
• Perform duties specific to the sales floor, including inventory management, customer service, and maintaining a clean and organized environment.
• Act as a subject matter expert for operational processes, providing guidance and support to team members.
• Notify management on sales associates' performance to ensure management can properly oversee staff.
• Engage with customers providing assistance and ensuring a positive shopping experience. Eligible for tips.
• Collaborate with the managements team to support overall store operations and achieve business goals.
• Ensure the employees provide superior service to guests, including but not limited to properly greeting guests with a smile at arrival and departure, assisting guests promptly, and maintaining a clean store.
• Implementing operational and company-wide policies and procedures, e.g. properly handling cash, managing safety concerns, etc.
• Staying informed about new products and changes in the cannabis industry. Be seen as the store expert on products.
• Ensure employees process guests' payments accurately, proper handling of money and the use of the dispensary's Point of Sale (POS) system.
• Ensure opening, closing is properly managed.
• Verifying guests are of legal age.
• Communicate with management if any issues were to arise.

Requirement:

• MUST have a minimum of 2 years of Dispensary experience.
• Proven experience in retail operations or similar role.
• High school diploma or equivalent; additional education or certifications in business, operations management, or related field is a plus.
• Strong organizational and multitasking skills.
• Proficiency in using point-of-sale (POS) systems and other retail software.

Skills & Knowledge:

• Knowledge of cannabis law
• Knowledge of cannabis strains and its medicinal benefits
• Excellent communication skills
• Excellent analytical and problem-solving skills
• Exceptional customer service skills

Job Type: Full-time, 8-hour shift

Pay: $20.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Discount on products

Disclaimer:

Off the Charts is an equal employment opportunity employer. Off the Charts prohibits discrimination and harassment of any type towards our employees or applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.