Home Equity Loan Processor

The Home Equity Loan Processor will:

Key Responsibilities:

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

• Manage a large pipeline of applications while meeting required service level agreements

• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting

• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:

• Accept incoming phone calls

• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status

• Monitor and respond to incoming emails

• Monitor and respond to incoming voicemails

• Document all communication

• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service

• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Role Requirements:

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands

• Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs

• This is a remote opportunity; must be located within 100 miles of a local Accenture office in the following states: CA, TX, AZ, NC, OR

• Active NMLS license

Basic Qualifications:

• Minimum of 2 years of mortgage experience

• Minimum of 2 years of customer contact experience

Professional Skills Requirements:

• Ability to work well in a fast-paced, multi-task environment

• Self-starter that thrives in a team environment

• Strong organizational, problem solving and time management skills

• Professional communication both written and verbal

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Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 02/03/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture ()

Role Location Hourly Salary Range

California $23.13 to $48.13

Cleveland $21.39 to $38.51

Colorado $23.13 to $41.59

District of Columbia $24.62 to $44.28

Illinois $21.39 to $41.59

Maryland $23.13 to $41.59

Massachusetts $23.13 to $44.28

Minnesota $23.13 to $41.59

New York $21.39 to $48.13

New Jersey $24.62 to $48.13

Washington $24.62 to $44.28

Requesting an Accommodation

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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