Product Quality Assurance Administrator- Chicago, IL

Job Description

Product Quality Assurance Administrator- Chicago, IL

Posting Start Date : 10 / 17 / 25

Job Location (Short) : Chicago, Illinois, USA, 60631

Requisition ID : 34369

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

This position is responsible to manage and support damaged Parts return which is warranty and quality related forNorth America CE and Forest operation as the main role. This role will also have the responsibility to create ETSI(official quality related report to Plant QA) and checking contents of Parts & Service News (PSN) along with KAC publication team to support releasing the PSN document. Pull out warranty data from SAP and make monthly report to share with KLTD plant. Position will also be supporting release Factory Campaign and process to facilitate machine transfers (in case if Main position requires support).

Scope

Komatsu America receive about 1,200 damage Parts recall request (PRR) from Plant QA. Manage PRR to update the latest status and minimize over 30 days PRR "Hold" status to expedite Part return lead time.

Submit ETSI with required information getting cooperation with KAC support members

Key Job Responsibilities

1. Parts recall management : Expedite recall lead time having close communication with each DBs keypersons.

Damaged Parts is one of the key activity to reduce lead time of Juhin closure, decide countermeasure / product quality improvement by plant QA.

• Receive parts recall from OEM and process then for release to responsible dealers.
• Follow up progress of recalls working with dealers as well as expedite them.
• Involving implementation of new recall system led by KLTD for evaluation, and support it for launch the system for the NA operation for improving of parts recall activities.

2. Submit ETSI : Gathering machine failure information and submit it in timely manner is a trigger to bring field countermeasure. Requires KAC region support / DBs support to obtain fruitful information from field.

3. Proceed PSN : Check the PSN and edit / modify it to align KAC market if it is necessary. PSN is official Document to DBs to inform product quality related activity such as factory campaign.

4. Warranty monthly report :

5. Support Factory Campaign release and machine transfer :

Qualifications / Requirements

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Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $Pay : 57,900, Mid Point 72,400. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

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Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.