Client Service Representative

A company is looking for a Client Service Representative to provide high-level service to clients through brokers and HR representatives.

Key Responsibilities

Act as a liaison between clients / brokers and internal departments regarding claims

Communicate with clients and brokers to resolve claim issues and improve internal processes

Maintain records of interactions and provide proactive outreach for client feedback

Required Qualifications

High School diploma or equivalent required; Bachelor's degree preferred

1 or more years of medical claims experience required

Customer service experience required

Medical benefit insurance knowledge preferred

Proficient with Microsoft Office Suite or related software