Technical Trainer

Plano, TX -Hourly 28-30 (60% travel)

Job Brief

The Technical Trainer is responsible for designing, delivering, and managing comprehensive technical training programs for both internal teams and external customers, ensuring content is tailored to varying skill levels and roles. This role involves developing engaging training materials, conducting in-person sessions in the field - including hands-on instruction for destination signs and infotainment system installation and troubleshooting - and continuously refining programs based on feedback and performance metrics. The trainer collaborates closely with subject matter experts to ensure content remains current with evolving technologies.

Responsibilities

• Develop and update training materials, manuals, and presentations for Luminator stationary signs and video mirror systems.
• Conduct training sessions for internal staff, field service technicians, and customers, both in-person and virtually.
• Conduct engaging and informative training sessions, both in-person and virtually, ensuring participants grasp technical concepts effectively.
• Evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes.
• Shadow field service technicians to understand the practical aspects of destination signs and infotainment systems.
• Assist field service technicians with installations, troubleshooting, and maintenance tasks to gain hands-on experience.
• Document observations and learnings from the shadowing period to enhance training materials.
• Provide technical support and guidance to field service technicians and customers as needed.
• Assist in resolving complex technical issues related to stationary signs and video mirror systems.
• Create and maintain comprehensive training documentation, including training plans, user guides, troubleshooting manuals, and instructional videos.
• Provide regular updates and feedback to the Training Program Manager on the effectiveness of training programs and field observations.
• Lead initiatives for troubleshooting technical issues and provide hands-on support in the Product Support Lab.
• Oversee the setup, maintenance, and utilization of lab equipment and resources to simulate real-world scenarios for training and issue resolution.
• Develop and maintain lab protocols, documentation, and best practices for effective troubleshooting and support processes.

Requirements

Proficiency with the following :

o Computer based training software.

o Graphics or photo imaging software.

o Presentation software.

o Video conferencing software.

o Web platform development software.