Restoration Collections Coordinator

Description:

Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively.

By joining Service Restoration, Inc., as a Restoration Collections Coordinator, you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees.

Requirements:

Description: Work closely with Mitigation team to ensure projects progress efficiently, obtain high customer satisfaction with clear communication, and follow up for payment on services rendered.

• Work with existing customers to collect payment
• Schedule jobs with customers and mitigation team to provide timely service
• Review time sheets to ensure expenses associated with jobs are correct
• Participate in team meetings to provide project updates and learn from other mitigation team members
• Create jobs in project management software so crews have appropriate information
• Help explain the insurance process to customers and field questions and concerns
• Ensure proper documentation is in job file

Typical Weekly Schedule: Typical work schedule is Monday through Friday from 7:30 am – 5:00 pm, with on call rotation one week every 8 weeks; May include nights, weekends, and some holidays.

Benefits:

• 401(k) with discretionary match
• Flexible Spending Account or Health Spending Account (FSA or HSA)
• Health, Vision and Dental insurance
• Life Insurance
• Short Term and Long Term Disability Insurance
• Paid Time Off
• and more!

Pay Range: $50,000 - $65,000 base + Bonus Potential For High Performers

Requirements

• Must be able to pass a criminal background check
• Experience in mitigation support, or mitigation field work, preferred
• Exceptional interpersonal skills and ability to work with a variety of people