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Member Experience Manager
Member Experience ManagerVirtualVocations • Austin, Texas, United States
Member Experience Manager

Member Experience Manager

VirtualVocations • Austin, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Member Experience Manager who will drive member satisfaction and improve operational efficiency.

Key Responsibilities

Analyze member feedback to identify patterns and implement solutions to improve NPS

Leverage AI and analytics to extract insights from data and monitor trends

Translate member insights into actionable recommendations for cross-functional teams

Qualifications

Bachelor's degree or higher

5+ years in customer experience, operations, or analytics with a proven track record in improving NPS or CSAT

2+ years managing and developing high-performing teams

Expert-level analytical skills with experience using AI tools and data platforms

Experience in scaling processes while maintaining quality in dynamic environments

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Member Experience Manager • Austin, Texas, United States

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