FRAUD INVESTIGATOR

INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is a progressive agency committed to the highest standards of public service and agency employee development. A thriving workforce in Arizona is what we strive for and work towards each day.

FRAUD UNIT CHIEF

Job Location : Legal Division / Fraud Unit Address : 800 W Washigton St., Phoenix, AZ 85007

Hourly Rate : $ 24.4691

Grade : 19

Closing Date : January 13, 2026

Job Summary

We are currently looking for an exceptional individual to support the Fraud Investigations Unit in our Legal Division, which is tasked with investigating fraud unit referral matters and determining whether fraudulent activity is present under state statute. The Investigator completes a variety of duties, including responding to phone and email questions, investigating matters, drafting reports, and potentially testifying their findings in court. The Investigator also provides support to the Legal Department, fulfilling requests for information, surveillance, or interviews. The Investigator completes their duties in accordance with the Arizona Management System (AMS) principles and participates in AMS activities.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, offices, and hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

Plans, organizes, and conducts investigations of alleged fraud in workers’ compensation claims; interviews witnesses and preserves testimony; performs surveillance; searches for, locates, examines, and preserves documentary evidence (including the use of public and governmental resources to gather relevant information). Evaluates and resolves complex investigation details and applies the state statutes to circumstances to determine if a complaint is substantiated by a preponderance of the evidence, and determines whether a matter should be reported to the appropriate licensing agency and / or to the Attorney General's Office for prosecution.

Participates in AMS huddles, required trainings, agency, department, and unit meetings. Communicates with Supervisor to discuss investigative plans and questions, resolving difficult issues, and sharing information.

Maintains investigation logs; writes reports of investigations, outlining methods, procedures, events, evidence, activities, and results; submits Fraud Unit Reports to the appropriate entities according to the statute and rules; testifies.

Drives state automobile to various locations throughout the state, conducting the business of the Fraud Unit.

Knowledge

Arizona administrative practices and procedures and personnel rules and requirements.

Federal, State, and agency laws pertaining to workers’ compensation, fraud, occupational safety and health, debt collection, labor, investigations, and evidence.

Purposes, goals, policies, procedures and practices of the Commission and the Legal Division.

Techniques and methods of interviewing and records searching.

Private industry practices and government, business, and occupational regulations.

Investigative technology and equipment.

Investigative techniques and tools, including Internet tools, databases, and other sources of information relevant to the agency investigations.

Skills

Teamwork.

Planning / organization, multi-tasking, and time management.

Clear and concise oral and written communication, including attention to detail.

Use of computers and other technical devices / programs / software, including investigative technology / equipment.

Problem-solving, ingenuity, and decision-making.

Interpersonal communication, including skill in testifying in legal proceedings.

Conducting investigative research and using effective investigative techniques and tools.

Critical and logical analysis, including skills in analyzing and interpreting investigative facts and evidence.

Interpreting and applying applicable law to investigative activities.

In Google Suite.

Abilities

Interact professionally with a diverse group of clients, coworkers, and the public.

Effectively use skills of staff.

Display courteous, ethical, and professional behavior.

Exercise good judgment in making strategic decisions.

Multi-task, prioritize, and adapt to changing circumstances.

Maintain emotional control and work under pressure.

Persistent in performing investigative activities or other tasks.

Travel within and outside Arizona, including overnight stays.

Perform job duties independently.

Effectively manage investigative assignments and work in a fast‑paced environment.

Possibly work remotely.

Selective Preferences

Three years of experience in an investigation‑related profession.

Fluent in Spanish.

Course or training in investigative techniques and procedures.

Possess competent computer skills, with an emphasis on knowledge of various social media applications, such as Facebook, Twitter and Instagram.

Pre‑Employment Requirements

Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits

Affordable medical, dental, life, and short‑term disability insurance plans.

Top‑ranked retirement and long‑term disability plans.

10 paid holidays per year.

Vacation time accrued at 4.00 hours bi‑weekly for the first 3 years.

Sick time accrued at 3.70 hours bi‑weekly.

Deferred compensation plan.

Wellness plans.

By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Please visit to learn more about benefits given to ICA employees.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

You will be eligible to participate in the state employee health / disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us

The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542.5559. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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