Program Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.

The Program Director fosters a culture of operational excellence, collaboration, and continuous improvement by mentoring project leaders, optimizing processes, and instilling accountability across diverse global teams. With a strong executive presence and the ability to engage directly with senior stakeholders, this leader navigates complexity to remove barriers, resolve issues, and deliver business-critical outcomes.

The ideal candidate will bring proven expertise in managing multi-disciplinary teams, building scalable delivery frameworks, and leading enterprise SaaS or cloud transformation programs in large, matrixed organizations. This individual combines visionary leadership with disciplined execution, ensuring programs achieve strategic objectives and deliver lasting enterprise impact.

Key Responsibilities

Strategic Leadership & Program Governance

• Must have led at least two full lifecycle enterprise transformation programs (from initiation through value realization), not just technology deployments.
• Experience aligning transformation roadmap, architecture evolution, and business change across multiple business units.
• Lead enterprise-scale, multi-year transformation programs from strategy to delivery, ensuring alignment with business objectives and measurable value realization.
• Establish governance frameworks that integrate business units, regional teams, and technology stakeholders to ensure consistent execution and risk management.
• Serve as the strategic advisor to senior executives, influencing decision-making through data-driven insights, program metrics, and outcome tracking.
• Align program objectives with enterprise architecture and business transformation strategies to maximize ROI and scalability.

Program Planning & Delivery

Cross-Functional Leadership

Change & Stakeholder Management

Must Haves - Qualifications & Experience

To be considered, candidates must demonstrate the following :

Preferred Qualifications

Leadership Attributes

Additional Details

Our Commitment to Inclusion

Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities / expressions, marital statuses, national origins, disabilities, and military / veteran statuses.

Accommodations

We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.

Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$141,800.00 - $263,200.00

Benefits :

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.