General ManagerMillennium Hotels and Resorts • Sunnyvale, CA, United States

General Manager

Millennium Hotels and Resorts • Sunnyvale, CA, United States

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About the Company

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore's largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands : The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate.

With a specially curated selection of uniquely inimitable properties under Leng's Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.

M Social Hotel Overview

M Social Hotel is designed to be a landmark hotel for Millennium Hotels and Resorts. The project is being developed in conjunction with Lakeside Apartments along with a public park and lake that connect the two projects. The design of the hotel offers a visually striking refuge for travellers. The massing steps down towards the East for improved views, while allowing natural light into the core of the hotel.

The first floor offers a restaurant, bar, lounge, pre-function space, multiple meeting rooms, two ballrooms, commercial kitchen, and a centrally located courtyard that connects the common areas. The hotel provides 263 keys and, in addition to the first floor, offers visitors a fitness centre and outdoor lounge. Sitting close to the 101 Freeway, the hotel will serve as a convenient option for travellers arriving from nearby San Jose Mineta International Airport.

M Social is a cocoon of experiences. Diversity is celebrated, bland is banned. It's a safe space where guests can meet like-minded individuals and jump into a community away from home.

General Manager Responsibilities

Key Areas of Focus

Profitability

Prepares marketing, operating, CAPEX / Spec R&M plans
Prepares monthly forecasts for balance of the year including Marketing Plan, P&L and cash flow
Monitors and analyses P&L statements and forecasts to optimize profitability
Ensures the productivity initiative contributes to the long-term success of the Hotel
Ensures that effective fiscal controls are in place

Organizational Development

Creates unity of purpose and leadership skills throughout the organization

Lead the team and develop short, medium- and long-term business strategies to fulfil the Hotel's Vision and Mission and provide mechanisms to track progress

Ensures that Hotel employees are committed to a common set of values to provide the foundation for relationship and decision making

Ensures that the Hotel has a functioning relevant policy manual

Creates an environment where teamwork is encouraged and recognized as the desirable style of achieving superior performance

Provides an environment where creativity and innovation are recognized and rewarded

Sales and Marketing

Acts as leader of the Hotel's Marketing and Sales initiatives

Participates in and approves Hotel Marketing Plan and reviews with DOM quarterly

Develops / Leads customer focus groups / advisory councils

Guest Satisfaction

Provides leadership in developing the culture of customer driven organization

Develops "voice of the customer" tools to track guest satisfaction to be shared with employees

Human Resources

Provides staff facilities that are the "envy of the industry" and review benefits and services with HR to ensure high quality / continuous improvement

Creates data to ensure meeting / exceeding internal customers' expectations

Ensures implementation of effective systems for awards and recognition

Ensures compensation is fair in the market while attracting / rewarding the best people

Ensures that employees have every opportunity to provide their knowledge / expertise

Commits to the long-term localization of key positions

Ensures that Hotel develops, implements and monitors the succession plan and the individuals identified therein

Actively pursues effective communications throughout the organization

Implements / monitors programs to ensure a healthy management / employee environment

Implements performance appraisal system(s) to optimize Hotel performance

Provides the mechanisms for the organization and the individuals to develop and increase their competencies

Meetings

Conducts and attends GM meetings, Quarterly Operations Reviews, EXCOM Meeting, Department Heads Meeting, Profit & Loss Meeting and Daily Morning Briefing

Creates an image as a quality hotel and responsible corporate citizen through relations with press, local authorities, etc

Environmental Awareness Management

Implements and supports an Environmental Awareness Program

Initiates and monitors Energy Conservation Program to ensure minimum energy and utility consumption

Asset Management

Ensures the safety and quality of the building, facilities and services to complement the image of the Hotel

Ensures Hotel has a Crisis Management Plan that is reviewed with key positions

Implements preventive maintenance plans for the Hotel to ensure asset preservation

Proposes and implements capital investment plan(s) to maintain / upgrade facilities

Owner Relations

Maintains effective communication with owners

Supplies information on key issues

Maintains pro-active contact to provide updates

Attends Board Meetings as required

Requirements

As a leader of the hotel, the General Manager must possess outstanding communications, team leadership and organizational skills. She / he will be known as someone who brings high energy and passion to the Team, as well as someone who is a strong business partner with all departments at all levels up and down the organization. This candidate will have a demonstrated ability to exercise innovation in solving problems, manage deadlines / shifting priorities, and be highly organized. The individual chosen will possess excellent judgment, maturity and the highest level of ethical standards. This key leader will be expected to demonstrate the ability to take on an expanded longterm leadership role for the company as it continues to evolve. We must reinforce that strong ethical standards are of the highest importance.

Benefits

Base salary and incentives will be commensurate with experience and will include a base salary, bonus and appropriate incentives. Relocation and other benefits are included in the compensation package if needed.

Seniority level

Director

Employment type

Full-time

Job function

Administrative

Industries

IT Services and IT Consulting

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