Underwriting Specialist - Ecommerce

Join the SegPay Team as an Underwriting Specialist - Ecommerce and help shape the future of online commerce!

SegPay is looking for a detail-oriented and experienced professional to join our team as an Underwriting Specialist - Ecommerce. In this role, you will be responsible for ensuring the safe and efficient onboarding of new ecommerce merchants onto our global payment platform, while adhering to all SegPay policies and regulations.

You will play a critical role in protecting SegPay and our merchants from fraud and financial risk. You will conduct thorough due diligence on merchant applications, including website reviews, CDD, AML checks, and PEP/Sanction screening, and provide ongoing monitoring to ensure compliance. You will be comfortable making risk-based decisions independently and working with minimal supervision.

This is an excellent opportunity for an individual with a proven track record in high-risk ecommerce merchant acquiring and a deep understanding of card scheme regulations. You will have the chance to work with a diverse team of professionals and be at the forefront of the ever-evolving world of online commerce.

What You'll Do:

• Conduct risk-based review of merchant applications in line with company acceptance policies and regulations
• Review merchant websites for compliance with company and card scheme requirements
• Conduct CDD and AML checks, PEP/Sanction screening, etc using internal and third-party tools
• Ensure merchant files are complete, accurate and up to date
• Liaise directly with the Account Management team to ensure all necessary merchant information and KYC documentation is collected
• Ensure merchants are onboarded efficiently
• Liaising with Acquiring Partners for any queries relating to Merchant Onboarding, Merchant account changes and terminations
• Conduct ODD review of existing merchants
• Provide feedback to continually improve processes
• Review daily exception reports, identify and investigate any anomalies and escalate findings
• Assist team members and other departments by sharing knowledge and expertise of underwriting, risk and onboarding
• Perform other duties and projects as assigned

Qualifications:

• Minimum 3 years of experience in ecommerce adult merchant acquiring
• Understanding of card scheme rules and requirements
• Knowledge of CDD and AML regulations
• Critical and analytical thinker with strong attention to detail
• Decision maker using a risk based approach
• Ability to identify, analyse, escalate, and resolve problems/issues
• Efficient time management skills
• Proactive and goal-oriented self-starter
• Fluent English speaker possessing excellent verbal and written communication skills
• Capacity to work independently with minimal direction as well as being a strong team player
• Excellent computer skills
• SQL Server experience (a plus)

If you are a highly motivated and detail-oriented individual with a passion for online commerce, we encourage you to apply!

Segpay is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.