Client services manager [h1.location_city]

Summary

JOB SUMMARY / PURPOSE

Responsible for the preparation, analytics and processing of daily SHS pharmacy issues related to 340B, third party payers,

accounting and reporting. Identifies and resolves issues within the department through the operation and maintenance of

applicable application modules. Utilizes critical thinking skills to escalate necessary issues to management.

DEPARTMENT DESCRIPTION

Pharmacy Administration provides leadership and direction to the various pharmacy departments and programs at SHS. These

include inpatient and outpatient pharmacies, Medication Management and pharmacy residency programs as well as 340B

operations. We are staffed with seasoned pharmacists and technicians who help optimize pharmaceutical care throughout our SHS

service area.

EXPERIENCE / EDUCATION / QUALIFICATIONS

High school diploma or equivalent required.

Current unencumbered Certified Oregon Pharmacy Technician License required.

Three (3) years Certified Pharmacy Technician experience required.

Experience and / or training with MS Office and database systems required.

Experience with Epic Inpatient Willow preferred.

KNOWLEDGE / SKILLS / ABILITIES

Computer Literacy - Knowledge of electronic equipment and computer hardware, software, and applications. Ability to operate

applications, enter data, and process information.

Medical Terminology - Knowledge of medical records, procedures and terminology. Ability to read, interpret, and apply policies,

procedures, laws, and regulations.

Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to

develop and evaluate options and implement solutions.

Project Management - Ability to organize, plan and prioritize multiple fast-moving projects with changing priorities, drivers and

dependencies. Ability to work effectively independently or as part of an integrated team to achieve a goal.

Systems Analysis / Evaluation - Knowledge of how a system works and how changes will affect outcomes. Ability to identify

measures of system performance and the actions needed to improve or correct performance to meet certain goals. Knowledge of SHS Pharmacy and 340B operating policies and procedures. Ability to interrelate department's activities with

other organizational departments.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records,

designing forms, and other office procedures and terminology.

PHYSICAL DEMANDS

Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 – 100% of the time)

WALK - INCLINE

SQUAT Static (hold >

30 sec)

KNEEL (on knees)

LIFT (Overhead : 54" and above) 0 - 20 Lbs

REACH - Upward

CLIMB - STAIRS

WALK – LEVEL SURFACE

ROTATE TRUNK Standing

LIFT (Knee to chest : 24"-54") 0 – 20 Lbs

BEND FORWARD at waist

PUSH (0 - 20 pounds force)

PULL (0 - 20 pounds force)

SIT

STAND

LIFT (Floor to Waist : 0"-36") 0 - 20 Lbs

LIFT (Waist to Eye : up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands / wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand / Fist