Implementation manager Jobs in Miami, FL

About the Organization:

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

Primary Objective:

The Onboarding Specialist is responsible for being the main role point of contact for our customers (Property Management companies, Homeowners/Condo/Property Associations, Community Developers) during the roll out of our security system to residents of our new communities. This person will be a hardworking individual, delivering an exceptional customer experience by managing assigned customer projects from start to completion.

Responsibilities:

• Review project documentation to become familiar with installation details
• Format project deliverables and timeline to be presented to customer for review and approval
• Create system logins and reference materials
• Maintain project tasks in TaskRay project management software
• Respond to emails, phone calls, and other forms of correspondence (internal and external)
• Perform special projects and other duties as assigned
• Participate in project meetings with internal departments to gather installation & implementation requirements
• Host implementation conference call with customer to review project in its entirety and ensure expectations are aligned
• Manage and facilitate creation of resident databases and subsequent upload of data into proprietary software
• Create written communications (mailing/posting/email campaign) to introduce new system and provide details regarding on-site meetings and coordinate its distribution
• Schedule and coordinate on-site meetings as well as create the presentation to train community residents on the new security system
• Provide written communication to internal departments summarizing key project details and important dates
• Schedule and provide training to community appointees on related software for systems installed
• Provide signed job completion form to close out project
• Conduct on-site presentations to train community residents on the new security system
• Conduct on-site registration events to issue access control credentials to the community's residents
• Provide an on-site presence for Gate System activations

Qualifications:

• Excellent communication skills (both oral and written)
• Strong presentation skills (small and large groups)
• Computer literate and proficient with Microsoft Office Suite (Microsoft Project experience a plus) and other Web-Based Programs
• Detail oriented and ability to work independently
• Well-built skills in organization, prioritization and time management with ability to work in a fast-paced environment with changing priorities
• Ability to learn technical products
• Work efficiently to meet project deadlines while maintaining a high attention to detail
• Ability to travel 35%-40%
• Ability to pass a Motor Vehicle Report
• Valid Drivers License

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Ability:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel, or crouch
• Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
• Ability to occasionally lift and carry up to 25 lbs
• Ability to uphold the stress of occasional traveling.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

EEO Statement:

Envera Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Envera Systems complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Envera Systems expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Envera Systems employees to perform their job duties may result in discipline up to and including discharge.