It manager [h1.location_city]
[job_alerts.create_a_job]
It manager • gresham or
IT Helpdesk Analyst
Traylor BrosWashougal, Washington, United StatesNow Hiring IT and Telecom Field Technicians
HARDY INDUSTRIESHappy Valley, OR, USAssistant Manager
Krispy KremeHappy Valley, OR, United StatesAssistant Manager
Del TacoGresham, OR, United States- [promoted]
General Manager
Pizza Hut - Flynn GroupTroutdale, OR, US- [promoted]
Principal IT Engineer
TSMCCamas, WA, United StatesIT Support Technician with Networking Background
F-L Management IncCamas, WA, USAccounting Manager
Pacific SeafoodClackamas, OR, US- [new]
IT Helpdesk Analyst
Traylor Bros., Inc.Washougal, WA, USSr IT Network Administrator
Copper River Management CompanyClackamas, ORRemote IT Project Coordinator - Infrastructure & Delivery
World Wide TechnologyGresham, OR, United States- [promoted]
Construction Manager
IICRCGresham, OR, USShift Manager
Taco Bell - 32951 - GladstoneGladstone, OR, USIT Support Technician
TEKsystemsPortland,OR,97086,USAWarehouse Supervisor
RealCold Manager LLCClackamas, OR, USManager
Panera BreadHappy Valley, OR, United States- [promoted]
Manager
PaneraGresham, OR, USGeneral Manager
BodycoteCamas, WA, United StatesSales Manager
Career Opportunities with Stanton OpticalGresham, Oregon, USAIT Helpdesk Analyst
Traylor BrosWashougal, Washington, United States- [job_card.full_time]
Position Summary
The IT Helpdesk Analyst serves as the primary point of contact for end users requiring technical assistance. This role provides prompt, high-quality support for hardware, software, mobile devices, and basic network issues. The Analyst is responsible for diagnosing and resolving technical problems, managing helpdesk tickets, supporting Microsoft 365 and related platforms, and ensuring a positive customer service experience while maintaining system reliability, security, and documentation.
Key Responsibilities
End User Support & Service Desk
- Serve as the main point of contact for IT support requests via phone, email, ticketing system, remote tools, and in person
- Monitor, prioritize, document, and resolve helpdesk tickets in a timely and professional manner
- Build rapport with users and communicate clearly throughout the resolution process
- Escalate complex or unresolved issues when necessary
- Perform post-resolution follow-ups and analyze recurring issues
Technical Support & Systems
Asset, Security & Documentation
Required Qualifications
Preferred Qualifications
Working Conditions & Physical Requirements
Office-based role with occasional travel to other offices or job sites. After-hours or on-call support may be required. Ability to perform hands-on technical work and spend extended periods working at a computer.
Traylor Bros., Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, veteran status, sex, sexual orientation, gender identity, age, genetic information, pregnancy, disability, protected activity, or other non-merit factors.