Program manager [h1.location_city]

Operations - Lead Rotation Program

CRST's Leadership Development Rotational Programs are a unique opportunity for high-potential, early-career professionals to develop essential leadership skills while learning end-to-end operations throughout our business. The programs offer opportunities to explore roles and experiences that give you direct exposure to and interaction with senior leaders across the business. They are designed for those ready to fast-track their career development. The programs also provide support for career growth and exploration through development opportunities, mentoring, networking, and a strong program community.

The Operations LEAD position within our Dedicated business is part of the leadership development rotational program that prepares recent college graduates to grow quickly within the Operations of Dedicated business at CRST. This 23-year program (dependent on how quickly you progress) offers hands-on experience to prepare experts in operational leadership. You'll gain experience in customer service, planning, fleet management, account management, and pricing / design. Here's the best part : no transportation-specific experience is necessary! Our experienced mentors will be your guide to learn the business and managing a P&L that is sized to give you exposure to our industry, processes, customers, and tools. It's designed to continually grow the scope of work through increased responsibilities, including managing larger accounts, working with a varied customer base, and growing your experience in leading teams. You can expect to evaluate KPI's, build a high-performing team of 15-20 drivers, and promote profitable growth. In this position, you will be able to advance quickly while receiving professional development and training. CRST has more than 100 locations across the country, providing learning and job opportunities in a variety of locations.

To be considered for the Dedicated rotations, please note that relocation is a requirement.

Here is what you can expect :

• Oversee the management and retention of drivers to include good driver morale, high level of service to customers, safety, and efficient and profitable utilization of equipment.
• Perform all aspects of customer service including load booking and service failure resolution.
• Direct profitability responsibility and ensure budget and cost management.
• Act as liaison between the customer, drivers, and internal departments.
• Own the direct customer relationship, ensuring on-time service to the customer and onboarding new Customer Accounts.
• Create and manage customized Key Parameter Indicators (KPI) to help ensure goal attainment.
• Create pricing solutions, prepare contracts, and perform rate analyses for new and existing business opportunities.
• Analyze specific incoming statement and balance sheet line items and support annual planning / regular forecasting.
• Relocation is required for some roles.
• Develop solutions resulting in customer retention and organic revenue growth.
• Apply analytical skills to evaluate business results.
• Continuously improve business processes to promote profitable growth.
• Develop your skills through various projects and assignments to quickly identify your functional strengths.
• Build industry competence while refining leadership skills.
• Develop lasting relationships with CRST mentors and leaders.
• Engagement in a program that invests in your future.
• Be considered for new assignments and opportunities geared toward agile, high-achieving, talented early-career employees (that could include relocation considerations).

Upon completion of the program, you'll be prepared to step into an operations leadership position responsible for a team and a minimum of $5 million in revenue. You will work closely with your mentor to ensure post-program placement aligns both with your interests and business needs.

Program Requirements :

These elite multi-year programs are for future leaders looking to make a tangible impact, build relationships, and get exposure to CRST's culture while building on the necessary skills to continue within CRST. If you have an entrepreneurial mindset, enjoy relationship-building, embrace change, and think innovatively, we want you to apply today!

The CRST Core Values : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.